Qualtrics is a survey tool like survey monkey or BOS but more sophisticated and customizable. It is only licensed for Management staff & students.
You can sign up for it online and you do not need to be on the VPN. You log into the support portal with your Qualtrics username (your Royal Holloway email address).
If you have any problems signing up please do contact Julia Charlton
Any other issues, you should contact Qualtrics Support in the first instance here https://www.qualtrics.com/support/