Qualtrics is a survey tool like survey monkey or BOS but more sophisticated and customizable. It is only licensed for Management staff & students.
You can sign up for it online, you do not need to be on the VPN, but you do need to use your Royal Holloway details.
If you have any problems signing up please do contact Julia Charlton
Any other issues, you should contact Qualtrics Support in the first instance here https://www.qualtrics.com/support/